Internet banking fraud

My friend works in a multinational company and holds a salary account in Axis bank(UTI bank initially). Initially, the account type was priority but later, due to some cheap policies of AXIS bank, the account type was changed to a 'normal account'. In the priority account they provide certain features, like multiple ATM withdrawal facility, less waiting time etc.

 

Today, he got an SMS that the cheque he gave for his Airtel phone bill, got bounced. He was surprised because as per his memory there should have been more than 50 thousand rupees in his account. In a hurry he tries to check his bank account online, but only to find that he is unable to login to the account. Probably someone has hacked his account. He contacts the finance department. Finance department contacts Axis bank and by cross checking whether the salary got transferred or not, they come to know the balance in his account. The balance was equivalent to his latest salary + 4 rupees. Oops!!! 3500o rupees are missing from his account.

 

He calls the bank guys and suddenly comes to know how do they behave with non-priority customers. While talking over the phone, he was able to listen some whispers between the bank employees, "he is from some un-known company, he is not priority customer too". They denied the help over phone as he was not a precious customer now. According to their behaviour there is no value for a normal customer's money.

 

By this time, everyone gathers and starts asking how could his account got hacked. There one only possibility that somehow someone got all his bank details, logged in to his account and transferred the money to some other account. He was unable to recall any such incident. Accompanied by a colleague, he went to the ATM and withdrew the remaining money. Then he went to the bank. There comes the nice looking bank representatives in to picture. They(she) were not even ready to listen to this guy. Why, because he is no more a priority customer. After  contacting two three persons one guy gets ready to help him. 

 

They find out that the money was transferred to some other AXIS bank account, belonging to West Bengal territory. He asks whether he provided the information to someone. He says no. Then he asks if he entered the information to some webpage. Then suddenly he remembers about the mail, claiming from AXIS bank, and asking for all his bank details. He did fill in all the information and unknowingly, sent it to the hacker. Now it was hacker's turn. After getting all the account details, he entered into his account and transferred all the money to his account(most probably a fake one). He was lucky that his October salary was not transferred by that time.

 

Bank employee informs that in such cases, there are around 80% chances of getting traced. He was asked to fill a form for internet banking frauds. On his behalf, the bank will file an FIR in police and some other government institution for managing financial frauds. He has to wait at least for a month to get some results.

 

After this, one of my colleagues forwarded such a fake mail, which he received few months ago. Following is an excerpt:

On sites asking for any account details and password. Following is the sample email that I got.

 

 

Dear Customer,

 

During our regularly scheduled account maintenance and verification procedures, we have 
detected that your account need to be update for security upgrade.

We urge our customers to follow the below link to immediately login and verify some account details

within 24hours to avoid flushing of their active accounts.

Note: Please enter all requested account details correctly.

Please re-confirm your NETBANKING account by clicking the link below:

https://www.axisbank.com/BankAway/SignOn.aspx?RequestId=714870

Thanks for your advance help.

Axis Bank
Customer Service.

iConnect is best used with Microsoft Internet Explorer Version 4.0 (© Microsoft) and higher.  If you are getting the a Security Alert Message please Click here.

Copyright© 2007 - Axis Bank. All rights reserved.

 

 

This link looks like an AXIS bank link but actually belongs to some other URL. This can be verified by just pointing the mouse pointer over the link. The actual link will take you to:

http://www.ledesignworks.com/lungtrax/wp-contents/uploads/ja_cache/Axis/1/axisbank.com/index.html

This link is not working now because the website hosting company might have disabled this.

 

So, never follow any mail link blindly and be careful always while using internet.